FAQs


Are Teach Ours Courses accredited?

Yes! Teach Ours Courses are accredited.

How do I find a course?

Click on browse courses or use the search to find the course you are looking for.

How do I purchase a course?

Simply add course to cart, fill in your personal details, then choose how you wish to make payment. Online purchases can be paid for immediately by credit/debit card or PayPal.

Do I have to pay VAT?

Yes everyone buying will have to pay VAT. VAT will be calculated at Washington DC standard rate. Please choose the ‘including VAT’ option.

How do I access the courses I have paid for?

Once you have created your account and paid, you will receive a welcome email. Go to teachours.com and click login in the top menu bar or use this link https://teachours.com/login/. When you sign in, this will take you straight to your dashboard and your courses, so you can immediately start learning.
Also, some courses are delivered through our partner’s website, and you should receive a separate automated email with your login details and instructions on how to access your courses

How long do I have access to my purchased course?

You have access to the courses you have purchased immediately and for a lifetime. All you have to do is log into your account.

Do I have to complete a course in one go?

No, you can visit it at any time, wherever you are. Each course is made up of a number of individual modules which enables you to complete it in your own time and at times convenient to you. If you wish to return to the course at the point you last left it, please ensure you use the same device to access the course and do not clear your cache in between visits.

How do I find a course/get back to a course I have started?

To search for a new course or if you are in the middle of a course and want to continue, click on My Dashboard in the top menu bar. Then use the search on the left.

Is my purchased course transferable?

No. Your course cannot be transferred to anyone else.

Does Teach Ours issue certificates?

Yes! For each course you complete, you will get a Teach Ours certificate to download or print.

How do I download my certificate?

Go to ‘My Courses’. Once you have completed the course and it shows 100%, go inside the course and click on the “print your certificate” button. Your certificate will show your first name and your last name as specified under your profile settings.

Is there a specific time frame for completion in order to receive certification?

There is no specific time frame. Once you purchase a course, you will have an unlimited access which doesn’t expire. You can take as long as you need to complete your online courses.

What age group can take a course at Teach Ours?

Teach Ours offers courses for all age groups, but you need to be over the age of 13 to use our website.

I have purchased the course online but cannot access the course?

Please contact us on: info@teachours.com or support@teachours.com

What are your payment methods?

You can pay by PayPal, credit or debit card or make a bank transfer.

I'm a complete beginner, is the course suitable for me?

Yes – absolutely! The courses assume no knowledge in their product area.

How can I buy a course?

You can buy the courses online via our website www.teachours.com

What do Teach Ours courses include?

Each Teach Ours course is created, owned and managed by the Teach Ours company and individual instructor(s). The foundation of each Teach Ours course are its lectures, which can include videos, slides, and text. In addition, instructors can add resources and various types of practice activities, as a way to enhance the learning experience of students.

How do I take a Teach Ours course?

Teach Ours courses are entirely on-demand. You can begin the course whenever you like, and there are no deadlines to complete it. Teach Ours courses can be accessed from several different devices and platforms, including a desktop, laptop, and mobile phones. After you enroll in a course, you can access it by clicking on the course link you will receive in your confirmation email (provided you’re logged into your Teach Ours account). You can also begin the course by logging in and navigating to your account dashboard.

Do I have to start my Teach Ours course at a certain time? And how long do I have to complete it?

As noted above, there are no deadlines to begin or complete the course. Even after you complete the course you will continue to have access to it, provided Teach Ours continues to have a license to the course.

What if I don’t like a course I purchased?

We want you to be satisfied, so all eligible courses purchased on Teach Ours can be refunded within 7-14 days. If you are unhappy with a course, you can request a refund, provided the request meets the guidelines in our refund policy. For steps on how to request a refund, please contact us at info@teachours.com

The courses are priced at dollar rates, can another currency be used to pay for the courses?

Yes, we can receive payments in multiple currencies. Our payment processors automatically converts the payments to your default currency before transferring the funds to us. Our payments processor supports multiple currencies but it also depends on your financial institutions and whatever policies they have concerning currency conversions. Check with the financial institution you hold an account with to find out their policies regarding currency conversions. If you need more information regarding our payment processors on currency conversions, click on these links https://stripe.com/docs/currencies/conversions and/or https://www.paypal.com/vg/webapps/mpp/paypal-fees

How can I change the currency for my account?

We are unable to change the currency for an account as every payment has to be in USD, however, our payment processors is very simple regarding currency conversions and it automatically converts your payments to your default currency before transferring the funds to us. If you need more information regarding our payment processors on currency conversions, click on these links https://stripe.com/docs/currencies/conversions and/or https://www.paypal.com/vg/webapps/mpp/paypal-fees

How are you calculating exchange rates?

Teach Ours payment processors uses a specific price tier matrix to determine a student’s localized price. The matrix will be updated periodically based on market conditions. If you need more information regarding our payment processors on currency conversions, click on these links https://stripe.com/docs/currencies/conversions and/or https://www.paypal.com/vg/webapps/mpp/paypal-fees

Does Teach Ours charge any currency conversion fees?

Teach Ours does not charge any currency conversion fees when you purchase a course. If you purchase a course in a currency that’s different from your payment method’s currency, your financial institution or the third-party payment processors may apply a currency conversion rate or fee. Please contact your financial institution or payment provider for information on what conversion fees may apply. If you need more information regarding our payment processors on currency conversions, click on these links https://stripe.com/docs/currencies/conversions and/or https://www.paypal.com/vg/webapps/mpp/paypal-fees

Are the free online courses really free?

Yes, its free for only a limited time.

How long are the free online course for?

14 or 21 days, depending on how long the board members choose to open it.

How many courses are free in the free courses page?

There are 101 free online courses in the free courses page.

What are the prizes to be won once I participate for the free online courses?

Laptops, pocket Wi-Fi with 40GB, and Cash Prizes.

Who can participate for the free online courses?

All nationalities and anyone above the age of 13, but only individuals from 18 years and above can participate for the prizes to be won.

What qualification do I need to participate for the free online courses?

You do not need any qualification to participate.

Do I need to be a computer literate to participate for the free technology courses?

No previous knowledge/experience is required.

Where can I take these free courses?

You can take this courses from the comfort of your home.

What screening process do you carry-out on anyone that participates for the prizes?

We make sure they follow the necessary steps to participate, this steps includes:
Step 1: Enroll for one of the free online courses
Step 2: Study the course you enrolled for
Step 3: Print and send your certificate of completion to info@teachours.com
Step 4: Write a review at the end of the course
Step 5: Follow all our social media platforms, and share our ad video on your social media platforms
Once you complete these 5 steps, you stand a chance of winning.

Technical Questions


What if I forget my login details?

If you forget your login details please go to the website and click on ‘My Account’, and then click on forgot password.

How do I change my email address?

Go to My Courses and click on View / Edit My details in the top right hand corner. Change your email address and then click on Update Profile.

Help. I can’t access my account or reset my password.

Send us a message at support@teachours.com. We will respond within 24-48 hours.

How do I report a bug or an issue with the website?

Please email us at support@teachours.com

How do I report an issue with a course?

Please email us at support@teachours.com