Customer Service Course Online

Enhance your skills as a leader in a customer service environment, creating engaged employees and satisfied customers

$99.99

SKU: 2e4f5c9950c7 Category: Marketing & Sales Tag: Customer Service

Description

While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition. Specific learning objectives include:

Demonstrate a customer service approach
Understand how your own behavior affects the behavior of others
Demonstrate confidence and skill as a problem solver
Apply techniques to deal with difficult customers
Make a choice to provide customer service

Course Content

LessonsStatus

Session One: Course Overview

Session Two: What is Customer Service?

Session Three: Who Are Your Customers?

Session Four: Meeting Expectations

Session Five: Pre-Assignment Review

Session Six: Setting Goals

Session Seven: The Second Critical Element – Defined in Your Organization

Session Eight: The Third Critical Element – Given Life by the Employees

Session Nine: Communication Skills

Session Ten: Telephone Techniques

Session Eleven: Dealing With Difficult Customers

Session Twelve: Dealing With Challenges Assertively

Session Thirteen: Dealing With Difficult People

Session Fourteen: The Fourth Critical Element – Be a Problem Solver

Session Fifteen: Seven Steps to Customer Problem Solving

Session Sixteen: The Fifth Critical Element – Measure It

Session Seventeen: The Sixth Critical Element – Reinforce It.

Session Eighteen: Dealing With Stress

Frequently Asked Questions

Are the free online courses really free?

Yes, its free for only a limited time.
How long are the free online course for?

3 to 5 weeks, depending on how long the board members choose to open it.
How many courses are free in the free courses page?

There are 101 free online courses in the free courses page.
What are the prizes to be won once I participate for the free online courses?

Laptops, pocket Wi-Fi with 40GB Data, and Cash Prizes.
Who can participate for the free online courses?

All nationalities and anyone above the age of 13, but only individuals from 18 years and above can participate for the prizes to be won.
What qualification do I need to participate for the free online courses?

You do not need any qualification to participate.
Do I need to be a computer literate to participate for the free technology courses?

No previous knowledge/experience is required.
Where can I take these free courses?

You can take this courses from the comfort of your home.
What screening process do you carry-out on anyone that participates for the prizes?

We make sure they follow the necessary steps to participate, these steps includes:
Step 1: Enroll for one of the free online courses
Step 2: Study the course you enrolled for
Step 3: Print and send your certificate of completion to info@teachours.com
Step 4: Write a review at the end of the course
Step 5: Follow all our social media platforms, and share our ad video on your social media platforms Once you complete these 5 steps, you stand a chance of winning.